Shipping Policy
1. How long does it take for my order to arrive?
Delivery Time = Processing Time + Shipping Time
- Processing Time:
- Orders are processed within 2-4 business days (Monday–Saturday, excluding holidays) after payment is received. Order cutoff time is 6pm ET.
- Warehouse Location: 2663 Robina Avenue, Berkley, Michigan 48072, United States
- If we experience a high volume of orders, processing may take longer. In that case, we will notify you by email or phone.
- Estimated transit time:
- U.S. Standard Shipping: 4-6 business days
- International Shipping: 12-30 business days. This is an estimated time, shipping time may be delayed depending on location, we will update if there is anything different from the expected time.
- Special Cases: If products are missing or if you request a change of shipping address, additional 2-3 business days may be required.
2. What is the shipping fee?
We charge a flat-rate shipping fee per order, no matter how many items you purchase.
| Destination | Shipping Cost (per order) |
|---|---|
| United States | $4.00 |
| Rest of World | $14.95 |
This fee covers all shipping-related costs.
3. When will I receive my tracking number?
- Once your order has shipped, we will send your tracking number via email.
- Please allow 1-2 business days for the tracking number to appear in the carrier’s system.
- If your tracking number is still not working after 3 business days, please contact us at support@desalumi.com.
4. About Late Deliveries
Most packages arrive on time, but delays may occur due to:
- Incorrect address details
- Missing apartment, floor, or unit number
- Severe weather conditions
- International customs inspections
If your delivery is later than expected, please contact us at support@desalumi.com. We will resolve the issue within 2 business days.
Questions?
For any shipping-related concerns, reach us at: support@desalumi.com or Phone: +1 (248) 318-4943