Shipping and Delivery
Welcome to our Shipping Policy page. We strive to deliver your orders quickly, safely, and with full transparency from checkout to delivery.
Below, you’ll find key details about processing times, delivery estimates, shipping fee, and shipping guidelines.
1. Delivery Location
We currently ship to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- Germany
- France
2. Warehouse Location
All orders are shipped from our warehouse located at:
Désa Lumi Warehouse, 2663 Robina Avenue, Berkley, Michigan 48072, United States.
3. Order Processing Time
Orders are typically processed within 1–2 business days after order confirmation.
Business days are Monday through Saturday, excluding holidays.
Orders placed after 6:00 PM Eastern Time (ET) will be processed on the next business day.
During peak shopping seasons, including holidays and promotional sales events, processing times may be slightly longer than usual. If significant delays occur, we will notify you via email.
4. Transit & Delivery Time
Estimated Transit Time:
After your order has been processed and picked up by the carrier, transit time begins.
- United States: 3–7 business days
- Canada, United Kingdom, Australia, Germany, France: 6–14 business days
Estimated Total Delivery Time
Total delivery time = Processing Time + Transit Time
| Destination | Processing Time | Transit Time | Estimated Delivery Time |
|---|---|---|---|
| United States | 1–2 business days | 3–7 business days | 4–9 business days |
| Canada, United Kingdom, Australia, Germany, France | 1–2 business days | 6–14 business days | 7–16 business days |
Please note that delivery times are estimates and may vary due to carrier operations, weather conditions, customs clearance, or other unforeseen circumstances.
Special Delivery Situations
Please allow an additional 2–3 business days in cases such as:
- Missing or incomplete product/order information requiring verification
- Shipping address changes requested after an order has been placed
5. Shipping Fees
We charge a flat-rate shipping fee per order, based on the shipping destination.
Our shipping fee includes:
- Standard shipping charges
- Carrier-related surcharges
We do not charge any hidden fees beyond the shipping fee displayed at checkout.
| Destination | Shipping Fee |
|---|---|
| United States | $4.00 |
| Canada, United Kingdom, Australia, Germany, France | $14.95 |
6. Customs, Duties & Taxes (International Orders)
For international orders shipped to Canada, the United Kingdom, Australia, Germany, and France, any applicable:
- Customs duties
- Import taxes
- Clearance fees
are the responsibility of the customer.
These charges are determined by the destination country and are not included in the shipping fee or product price.
7. Shipping Carriers
We work with trusted shipping carriers to ensure reliable delivery, including:
- USPS
- UPS
- FedEx
- DHL
or equivalent logistics partners depending on your destination and delivery requirements.
8. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 1–2 business days for tracking information to appear in the carrier’s system after shipment.
“Label Created” Tracking Status
If your tracking status shows “Label Created” but no shipping movement appears, this means the carrier has received shipping information but has not yet completed the first package scan.
Please allow 2–3 business days for tracking updates to appear.
If there is still no movement after 3 business days, please contact us at support@desalumi.com for assistance.
9. Shipping Time, Fee & Customs Summary
| Destination | Processing Time | Transit Time | Total Delivery Time | Shipping Fee | Customs, Duties & Taxes |
|---|---|---|---|---|---|
| United States | 1–2 business days | 3–7 business days | 4–9 business days | $4.00 | Not applicable |
| Canada, United Kingdom, Australia, Germany, France | 1–2 business days | 6–14 business days | 7–16 business days | $14.95 | Responsibility of the customer |
Questions?
For any shipping-related concerns, reach us at: support@desalumi.com or Phone: +1 (248) 318-4943