Shipping Policy
Last Updated: April 21, 2026.
Welcome to our Shipping Policy page. We strive to deliver your orders quickly, safely, and with full transparency from checkout to delivery.
We offer worldwide shipping with clear delivery times and flat-rate fees, no hidden costs.
Below, you’ll find key details about processing times, delivery estimates, shipping fee, and shipping guidelines.
1. Delivery Location
Currently, to ensure the safe transport of orders and adhere to our committed delivery times, we ship only to the following destinations: Canada, United Kingdom, Germany, France, and Australia.
2. Delivery Time
Delivery Time = Processing Time + Transit time.
Business days: Monday–Saturday, excluding holidays. Orders placed after 6:00pm ET will be processed on the next business day.
- Processing Time: Orders are processed within 1-2 business days after payment is received. During this time, your order is verified, carefully inspected, packed, and labeled for shipping. Processing times may be slightly longer during peak shopping seasons (holidays, sales events) or due to inventory restocking. In that case, we will notify you by email or phone.
- Warehouse Location: 2663 Robina Avenue, Berkley, Michigan 48072, United States.
- Estimated transit time: This is an estimated time, transit time may be delayed depending on location, we will update if there is anything different from the expected time.
- United States: 3-7 business days.
- Canada, United Kingdom, Germany, France, Australia: 6-14 business days.
- Special Cases: If products are missing or if you request a change of shipping address, additional 2-3 business days may be required.
3. What is the shipping fee?
We charge a flat-rate shipping fee per order, no matter how many items you purchase.
All shipping costs are clearly shown at checkout before you complete your purchase – no hidden fees.
| Destination | Standard (USD) | Estimated Transit |
|---|---|---|
| United States | $4.00 | 3-7 business days |
| Canada, United Kingdom, Germany, France, Australia | $14.95 | 6-14 business days |
Customs, Duties & Taxes (International Orders)
Depending on your destination country, international orders may be subject to customs duties, VAT, or import fees assessed by local authorities. These charges are not included in your purchase total and remain the responsibility of the recipient. We recommend reviewing your country’s import policies to avoid unexpected costs or delays.
Shipping carriers
Our available shipping carriers are USPS, UPS, FedEx, DHL or equivalent partners. Depending on the weight and size of the package, on your destination, service availability, we will select the right carrier to ensure delivery time.
4. Order Tracking
Once your order has been shipped, you will receive an email with your tracking number. You can track your package using the links: Order Tracking.
- Please allow 1-2 business days for the tracking number to appear in the carrier’s system.
- “Label Created” status: If your tracking shows “Label Created” but no movement, it means the carrier has accepted your order but has not yet processed it. Please allow 2–3 business days for the first scan to appear. We appreciate your patience.
- If your tracking number is still not working after 3 business days, please contact us at support@desalumi.com.
5. Address Accuracy & Delivery Issues
- Address accuracy: Please confirm your shipping address during checkout. We are not responsible for failed deliveries caused by incorrect or incomplete addresses.
- Failed delivery / Unclaimed packages: If a package is returned due to address issues or non-collection, we can reship it once the correct address is confirmed. Additional shipping fees may apply.
Lost, Delayed, or Damaged Packages
- Delayed: If your order is delayed, please allow up to 5 business days for domestic orders and 10 business days for international orders, after the estimated delivery time before contacting us.
- Lost: If tracking does not update or shows “delivered” but you cannot locate the package, contact us within 7 days of the delivery date. We may require a signed non-receipt statement or a carrier claim.
- Damaged: Please inspect your package upon delivery. If damaged, contact us with photos of the product, packaging, and shipping label so we can assist with a replacement or refund (per our Return & Refund Policy).
About Late Deliveries? Most packages arrive on time, but delays may occur due to:
- Incorrect address details
- Missing apartment, floor, or unit number
- Severe weather conditions
- International customs inspections
If your delivery is later than expected, please contact us at support@desalumi.com. We will resolve the issue within 2 business days.
Shipping Time, Fee & Customs Summary
| Destination | Processing Time | Transit Time | Total Delivery Time | Shipping Fee | Customs, Duties & Taxes (International Orders) |
|---|---|---|---|---|---|
| United States | 1–2 business days | 3–7 business days | 4–9 business days | $4.00 | Not applicable |
| Canada, United Kingdom, Germany, France, Australia | 1–2 business days | 6–14 business days | 7–16 business days | $14.95 | Included in shipping fee (no extra charges) |
Questions?
For any shipping-related concerns, reach us at: support@desalumi.com or Phone: +1 (248) 318-4943