Return & Refund Policy
At Désa Lumi, we want every customer to shop with confidence. If you are not satisfied with the delivered item, we are happy to accept returns, the guidelines below explain our procedures and requirements.
Last Updated: July 18, 2026.
Support Email: support@desalumi.com.
Phone: +1 (248) 318-4943.
Open: Monday-Saturday, 8 AM-6 PM ET | Holidays Closed.
At this time, we do not support exchanges. You may return the item and place a new order. If you have any concerns, please contact us via email at support@desalumi.com.
We accept returns for all items purchased at desalumi.com, including both defective and non-defective items, as detailed below:
30-Day Return Window, Item Conditions, and Return Shipping
+ Return Window: You have 30 days from the date your order is delivered to request a return for a refund. After 30 days, we cannot accept returns.
+ Item Conditions: To be eligible for a return, items must be in the new condition as when received, unused, unwashed, and unaltered; unless the return is due to a manufacturing defect or an error on our part.
+ Return Method: For your convenience, Désa Lumi accepts returns by mail. To initiate a return, please submit a return request to our customer support team.
+ Return Shipping: Once your return request is approved, we will provide a prepaid return shipping label free of charge for you to download and print. This return label will be sent to your email and may be issued through USPS, UPS, FedEx, DHL, or another carrier, depending on your location.
The cost of the prepaid return shipping label will not be deducted from your refund.
Restocking Fee
– The restocking fee is 5% of the amount paid for the returned item. This fee will be deducted from the refund amount.
– Returns of damaged, defective, or incorrect items are not subject to a restocking fee.
How to Return an Item
- Email support@desalumi.com with the subject line: “Return Request + Order ID” and include the following in your email: Your invoice or order confirmation, item(s) you wish to return, the reason why you want to return, clear photos of the product you want to return.
- Our support team will review your request within 1-2 business days. If approved, you will receive a prepaid return label with instructions.
- Download and print return labels, carefully pack the item, original packaging, tags, and included accessories are returned; and attach the return label to the package.
- Please take the package to the shipping company indicated on the return label.
Return Address: Désa Lumi Return Center, 2663 Robina Avenue, Berkley, Michigan 48072, United States.
Return Inspection:
Once we receive your returned item, our team will inspect it within 2 business days. Immediately upon completion, we will send an email notification regarding the approval or rejection of the refund.
Refund Processing and Refund Method:
If approved, your refund will be issued within 2 business days.
Refunds are processed back to your original payment method, including: Credit/Debit Card or PayPal.
Refund Amount: We will refund the amount paid for the returned item, less any restocking fee (if applicable). Original shipping charges may also be refunded if the return is due to the order arriving damaged, being defective, or being the incorrect product.
Damaged, Defective, Incorrect, or Misdescribed Items
If your item arrives damaged, defective, different from the description, or incorrect, Désa Lumi will offer either: A free replacement, or a full refund.
Please do not discard the item until the issue has been fully reviewed and resolved, as we may require photos or a return of the item to process your claim.
Gift Returns
Gift purchases may be eligible for a refund in the form of store credit, depending on the circumstances.
Delayed or Missing Refunds:
Please note it can take additional time for the refund to appear in your bank or credit/debit card statement, depending on your financial institution.
If you have not received your refund after the expected processing time:
- Check your bank account again.
- Contact your credit card provider, as refunds may take time to officially post.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.