Return & Refund Policy

Effective date: February 27, 2026.

Désa Lumi wants you to feel confident when shopping with us. You can cancel your order, return items, and receive a refund if needed. Please read the policy below to understand the conditions and procedures.

Cancel Order

Your order is only eligible to be canceled within 24 hours of placing the order. Read more Modify/Cancel Order. If the above timeframe has passed, please wait to receive your order and proceed with the return.

Return Policy

We gladly accept returns for both defective and non-defective items.

Eligible Product Condition: To qualify for a return, the item must be in the same new condition as when you received it, no signs of use.

Return Timeframe: You may request a return within 30 days from the date of delivery.
Unfortunately, we cannot accept returns after this period.

Return Method: All returns are processed by mail for your convenience.

Return Label: Customers will receive a return label (pre-paid label) via email. Please download and print the label, then attach it to the package.

Return Shipping Fee: You will not be charged for return shipping, the return shipping fees are our responsibility. We provide a prepaid return label for all eligible returns.

Restocking Fee: We do not charge any restocking fees.

How to Return an Item:

  1. Email us at support@desalumi.com with the subject line: “Return Request + Order ID”, and include: Clear photos of the item you wish to return and your invoice.
  2. After reviewing your request, we will email you a prepaid return label. You will need to download and print this label.
  3. Pack the product securely and attach the return label to your package.
  4. Send the return package to the following address and notify us. Return Address: 2663 Robina Avenue, Berkley, Michigan 48072, United States.

Return Confirmation: Transit times may vary depending on your shipping location. Once we receive your return, we will send you an email confirmation.

Exchange

Désa Lumi accepts exchanges in all cases, provided the product is in new condition and the exchange request is submitted within 30 days of the delivery date.

If you need to exchange an item, please reach out to us at support@desalumi.com via email.

Refund Policy

Refund Processing Time: Maximum 5 business days from the date of receiving the returned package.

+ Inspect returned items: After receiving the returned items, we will conduct an inspection for approval, which will take 1-2 business days.

+ If approved, we will process your refund within 3 business days. If additional information is needed, we will contact you.

Refund Method: Approved refunds will be credited automatically to your original payment method (e.g., Debit/credit card, PayPal).

Delayed or Missing Refunds

If you haven’t received your refund after 3-5 business days:

  1. Check your bank account again.
  2. Contact your credit card issuer, as posting times may vary.
  3. Contact your bank, as processing times may delay the refund posting.

If you still have not received your refund after completing the above steps, please contact us at support@desalumi.com.

Defective Products

If your product is defective, please contact us immediately at support@desalumi.com so we can provide the best solution for you.

Contact Us

Désa Lumi

  • Address: 2663 Robina Avenue, Berkley, Michigan 48072, United States.
  • Email: support@desalumi.com.
  • Phone: +1 (248) 318-4943.
  • Open: Monday-Saturday, 8 AM-6 PM ET | Holidays Closed.